If you’ve reached this page, congratulations! This means your payment to us was successful. Please keep an eye out for an emailed receipt you should be receiving from us, via Stripe (our secure payment processor), and make sure to check your spam folder for it, as our emails will sometimes be considered as spam by your email service (especially if you haven’t emailed with us or Stripe before).
We are extremely excited to have you as a subscriber and are very much looking forward to serving you as soon as possible!
A couple important things before we get started:
|If you need to update/change the card number, expiration date, and/or CVC code associated with the credit or debit card you’ve used to sign up for our services, cancel your subscription(s), or view a copy of any invoices/receipts associated with your subscription(s), you can do so by visiting our Manage My Subscription page.
Please note: If you use our Manage My Subscription page, you will need to enter the email you signed up with and will then receive an email from firstname.lastname@example.org, which will provide you with a security code that you must enter to access your subscription information.
When you enter the code, you will be taken to a subscription self-management page where you can make any or all of the updates/changes as described above.
If you have any trouble using our subscription self-management options, or if you’d like to us manually cancel your subscription or have us email or mail you a receipt for it, please Contact Us.
Regarding next steps:
|When you will receive your first compost bucket from us depends on when your payment was received.
If your payment was received by no later than 5:00 PM Central Standard Time (CST) on the day prior to our next scheduled Bucket Swap/Compost Pickup day, you can expect to receive your first compost bucket on our next scheduled Bucket Swap/Compost Pickup day.
If, however, you’ve missed the above-mentioned deadline, you can expect to receive your first compost bucket on the Bucket Swap/Compost Pickup day following our next scheduled Bucket Swap/Compost Pickup day.
Please note: All buckets you receive from us will come with a lid on top and contain a compostable bucket liner, with a handful of sawdust, wood shavings, etc. in the bottom, to absorb moisture and help control odor. You will also find, inside your first bucket, a Welcome Packet, which will include a Welcome Letter, a printed list of Acceptable and Not Acceptable Materials for inclusion in our compost buckets, and our Founder’s business card.
While you are waiting for your bucket, we highly recommend you visit our Frequently Asked Questions (FAQs) page, if you haven’t done so already, to find any answers to common questions we are asked about us and our services. Also, you may want to familiarize yourself with our Rewards Programs, including our Loyalty & Waste Reduction Rewards Program, which rewards you with finished compost based on the weight of the organic, would-be waste you provide us, and our Referral Rewards Program, which rewards you with finished compost for referring friends and family to us!
If you still have questions or concerns, or are just unsure about anything, please do not hesitate to Contact Us. We are always here to help!