Last Updated: 8/2/2021
Information We Collect and How We Use It
We collect information to provide, maintain, and improve our Internet Services. There are two categories of information we collect: information you give to us and information we collect automatically when you use our Internet Services. By providing information to us and using our Internet Services, you consent to our processing of your personal information as set forth in this policy. You can withdraw consent at any time by cancelling your use of our Internet Services or by writing to us – see Accessing, Updating, Deleting or Correcting Your Information below.
We also maintain information (including service and billing addresses and other contact information) that is supplied by you in connection with Curbside Compost Pickup Services and/or products we provide to you. Such information may be maintained independent of our Internet Services but, by setting up an account utilizing our Internet Services, your Internet Services account may be linked with that other data maintained by us.
Information You Give to Us
Some of our Internet Services require you to provide information directly to us. The information we collect depends on which Internet Services you use:
Information Collected when you subscribe to our Curbside Compost Pickup Services: In order to provide you with Curbside Compost Pickup Services at your location, we require that you provide us your name, phone number, complete compost pickup address, and email, as well as credit and/or debit card information, including the cardholder’s name, credit and/or debit card number, expiration date, and CVC code, plus an indication of whether we have your permission to send you email or text message reminders.
Please note that to ensure any and all payments you may make to us, for the purpose of purchasing services and/or products from us, are safe and secure, we utilize the services of a third party payment processor, Stripe, to bill, invoice, or otherwise charge you, whether on a one-time or recurring basis, for our services and/or products.
Stripe is a global online payment processor that is trusted by thousands of businesses across the globe. Stripe enables organizations, such as Greener Bay Compost, to accept credit and debit card payments online directly into its bank account(s) in exchange for its services and/or products.
Please know that all transactions done through Stripe are SSL (Secure Socket Layer) protected. This means your information is securely transmitted during the processing of all payments through them. Furthermore, Stripe is what is known as a “PCI Service Provider Level 1,” which means they maintain the highest grade of payment processing security possible, so you can rest assured that your information is safe and secure with them. Finally, all credit and/or debit card numbers are encrypted and safely stored in Stripe‘s state of the art data-center. This ensures both the security and integrity of your information.
Information Collected when you sign up for Notifications/Reminders: When you sign up for any event notifications or notifications, such as with regards to the Bucket Swaps/Compost Pickups we perform as part of our Curbside Compost Pickup Services, we collect contact information that is required to send you those notifications/reminders. This may include your name, email, phone number, and/or other contact information, depending on the notification/reminder method(s) available and selected.
Information Collected when you Contact Us using the Contact Forms on this Website: If you use our Internet Services, specifically any of the Contact Forms found anywhere on this website, will will ask for your name, email, the subject of your comment/message to us, and for you to free-form a comment or message to us that explains your reason(s) for contacting us. This information will be used to solve any problems you may be experiencing and to reply with a solution or a response. We may also provide you, in any follow-up contact we may make with you, with the option of sending your current location or a photo to us which we use to help understand and resolve any problems you may be experiencing.
Information We Collect Automatically When you Use Our Internet Services: When you use our Internet Services, we automatically collect information, including some personal information, about the Internet Services you use and how you use them.
Usage Information: As with most technology services, our servers collect and log information when you use our Internet Services. This includes your IP Address, information about the content you are viewing (e.g. its URL), the time that content is accessed, and the type of browser and device you are using. This information is used in order to monitor the use of our Internet Services and to help ensure the security of our Internet Services, such as by helping to detect and prevent intruders from accessing your personal information. It is also used to report aggregated information about who is using our Internet Services so that we can make improvements to the experience for everyone.
Mobile Device Information: We collect additional information about your mobile device when you use a mobile application that is powered by us. This includes the type of device (e.g. whether Mac, PC, iPhone, Samsung Galaxy, iPad, etc.), the operating system (e.g. Windows, iOS, Android) and version, a unique identifier, and crash data when a software defect occurs. This information is used to improve the experience of our mobile applications, and fix software defects.
Our Use of Your Personal Information
We may use your personal information to contact you via mail, email, telephone, or mobile device in order to give you updates about our special events, new products or services, payment confirmations, current information regarding our products, or other promotions that may be of interest to you. We also use return email to answer any emails we receive from you. We may also use your IP address, or unique devices identification numbers to help protect our and our service providers from fraud.
We may also use your non-personal and personal information to tailor products and services specific to your needs, to help organize and manage our relationship with you or your business, to provide you with customer and guest support, to perform functions that are described to you at the time of collection, and to enforce our Terms of Service or other claims we might have against you.
We may also use non-personal aggregate information to improve our Internet Services. For example, information may be used to analyze the effectiveness of our business and advertising models.
How We Share and Disclose Your Information
We may engage third party companies as service providers to process your information, such as running our Internet Services on a cloud-computing platform. As a result, some or all of your information may be maintained on with those third parties on their platforms. We may share your personal information with other service providers that provide certain services to us, including, without limitation, website hosting services, credit and/or debit card processing services, product promotions, order processing and shipping services, and visitor surveys. We take commercially reasonable steps to ensure these service providers adhere to the security standards we apply to your personal information and we prohibit them from using your information for their own marketing purposes.
We may also disclose your personal information as is necessary to: (i) comply with a subpoena or court order; (ii) cooperate with law enforcement or other government agencies; (iii) establish or exercise our legal rights; (iv) protect the property or safety of our company and employees, volunteers, contractors, vendors, suppliers, and customers; (v) defend against legal claims; (vi) help with internal and external investigations; or (vii) as otherwise required by law or permitted by law. We may disclose your information to others in connection with any actual or potential sale, merger, acquisition or financing, including during the diligence process.
We reserve the right to provide non-personal information, such as aggregated data, to third parties.
Data Storage and Security
You use our Internet Services at your own risk. We implement commercially reasonable technical, administrative, and organizational measures to protect personal information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from us may not be secure. Therefore, you should take special care in deciding what information you provide to us via our Internet Services or email. Please keep this in mind when disclosing any personal information to us via the Internet. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Internet Service, or third-party websites.
Children and Data Collection
Our websites are general audience sites. Our content is not directed toward children who are under the age of 13. We do not knowingly collect personal information from children or minors. If our or our service providers become aware that a child has provided us with personal information without parental consent, we will endeavor to delete that information from our databases. If you have questions about personal information that may have been submitted by a child, please email us at firstname.lastname@example.org.
International Data Transfers
Accessing, Updating, Deleting, or Correcting Your Information
You may request to access your information, or update, delete or correct any of your information we hold by contacting email@example.com or in writing, using the address in the “Contacting Us” section below. Please note that deletion of certain information might require deletion of your service account, and discontinuance of your Curbside Compost Pickup Services.