If this day is your next scheduled Bucket Swap/Compost Pickup Day, please remember to place your full/semi-full bucket(s), with lid(s) snapped securely on top, in a safe, easily accessible area of your property, such as on your front step/porch/patio, in front of your garage, or at the end of a walkway leading to your drive, by no later than 8:00 AM Central Standard Time (CST) on this day.
Failure to do so can result in your household being skipped until your next scheduled Bucket Swap/Compost Pickup day.
PLEASE DO NOT PLACE YOUR BUCKET(S) AT THE END OF YOUR DRIVEWAY OR NEAR THE CURB, WHERE IT/THEY MAY BE MISTAKEN FOR TRASH AND DISPOSED OF BY YOUR MUNICIPALITY, LOST, STOLEN, BURIED IN SNOW, OR DAMAGED.
Please note: Due to the ever-changing nature of our subscriber count and pickup routes, we cannot guarantee that your Bucket Swap/Compost Pickup will be completed at any particular time of day. Thank you in advance for your patience.
WHAT TO EXPECT IF YOU MISS A BUCKET SWAP/COMPOST PICKUP:
Please be aware that while we may, and often times do, as a courtesy, send text messages and/or emails or make phone calls to our subscribers to ask if they can place their buckets outside for us, for in the event we arrive at their household to find no bucket waiting for us, we are not obligated, per our Terms of Service, to do so.
Furthermore, because of the sheer number of subscribers we serve each week, we are unable to wait more than a few minutes at any individual household for a response to our text messages/emails/phone calls before moving on to our next stop.
Should we skip your household, due to your bucket not being placed outside for us by the time we arrive to complete your scheduled Bucket Swap/Compost Pickup, we may, upon request, be able to make arrangements with you for a special, one-time Bucket Swap/Compost Pickup at Green Bay Plaza on Military Avenue in Green Bay on a later date. This is something we have done for several subscribers. That said, please know that under no circumstances will we be making a return trip to your household prior to your next scheduled Bucket Swap/Compost Pickup day, as doing so would be highly inefficient for us.
IMPORTANT TO NOTE:
If you have more material than you can comfortably fit in your bucket, materials that are too large to fit in your bucket (such as plain/matte cardboard pizza boxes, garden waste, such as end-of-season tomato plants and annual flowers, or seasonal/ornamental items, including pumpkins, gourds, corn stalks, etc.), or a lot of excess, dry, paper-based items, such as toilet paper and/or paper towel tubes, plain paper, or egg cartons, please see the FAQs section of our website regarding this or Contact Us to learn what your options are.
Please note: All buckets you may receive from us will come with a lid on top, a BPI-certified compostable liner inside, and approximately half a pound of sawdust/wood shavings in the bottom, to absorb moisture and help control odor.
If the bucket you are receiving is your first bucket from us, you will find inside your bucket a Welcome Packet, which includes a Welcome Letter and a printed list of Acceptable and Not Acceptable Materials for inclusion in our buckets.
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